The front-facing camera in some models of Dell laptops is not recognized as a valid input device in the Skype for business client. If the camera doesn't appear in the list.Īre you using a Dell front-facing laptop video camera? Note: Users with hearing problems should consider a Skype for Business device that includes integrated volume controls.If you have more than one webcam, all should appear in the drop-down list.
Ensure that that speaker icon under the slider does not have a red icon indicating it is muted. Select the sound icon on the task bar in the system tray area, and ensure the volume slider is set to an adequate level. Then select OK to close the Sound applet. Select the Communications tab, then select Mute all other sounds or Reduce the volume of the other sounds by 80%. Select the Properties button, then the Levels tab, then adjust the output (volume) slider as necessary. 
Select the Playback tab, and then select your Skype for Business device, select the Set Default button and then Apply. Open the Control Panel, then open the Sound applet. Checking Windows SettingsĮnsure your Skype for Business device is selected as your default Windows sound device: Note: If you still have problems with your Skype for Business audio, follow the steps below to check your Windows settings. Select the Check Call Quality button and follow the directions to see how you sound to others. Ensure the M ute button on the Skype for Business device is not depressed. Check and test the volume settings for your Skype for Business device (speaker, microphone and ringer) by adjusting the appropriate slider buttons and pressing the green arrow to test your settings. Ensure your Skype for Business device is selected as the device to use for audio calls.Ĭheck your Skype for Business device volume:. 
Select Tools and then Audio Device Settings.
Select the Down Arrow to the right of the configuration /setup wheel. Ensure your Skype for Business device is selected as your default Skype for Business audio device:
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